Privacy Policy

Effective Date: June 2025

VoyeSim, operated by EitmadTech LLC ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website, applications, and services (collectively, the "Platform").

By using our Platform, you consent to the practices described in this policy.

1. Information We Collect

Information you provide directly: Name, email address, phone number, billing address, and payment information when you create an account, make a purchase, or contact support.

Device and technical information: Device type, operating system, eSIM compatibility status, browser type, IP address, and general location data derived from your IP address.

Transaction data: Purchase history, order numbers, eSIM activation records, data usage statistics, and payment transaction references.

Communications: Records of correspondence when you contact our support team, including chat transcripts, emails, and support ticket content.

Cookies and analytics: We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You may manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill eSIM purchases, including provisioning, activation, and delivery of QR codes.
- Manage your account and provide customer support.
- Process payments and prevent fraudulent transactions.
- Send transactional communications such as order confirmations, activation instructions, and account notifications.
- Improve our services, website performance, and user experience through analytics.
- Comply with legal obligations, including tax reporting and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We may share your information with:

• eSIM infrastructure providers: To provision and manage your eSIM service. This includes sharing the minimum information necessary (such as email address) to fulfill your order.
- Payment processors: To securely process your payments. We do not store full credit card numbers on our servers.
- Service providers: Trusted third parties who assist with hosting, analytics, email delivery, and customer support, bound by confidentiality agreements.
- Legal authorities: When required by law, regulation, legal process, or enforceable governmental request.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls, regular security audits, and secure coding practices. While we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Account data is retained for the duration of your account's existence. Transaction records may be retained for up to seven (7) years for tax and legal compliance. You may request deletion of your data at any time (see our Data Deletion Policy).

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal information.
- Request deletion of your personal data.
- Object to or restrict certain processing activities.
- Request a copy of your data in a portable format.
- Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@voyesim.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns about this Privacy Policy, contact:
VoyeSim — EitmadTech LLC
Email: privacy@voyesim.com
United States of America