Introduction

At Voyesim we are committed to the privacy and securing of the data we hold about you. Throughout the data collection process, all necessary steps are taken to ensure that data is used only for the purposes we clearly state. The data that we collect will depend on the service we provide to you. This privacy statement is designed to assist you in understanding how Voyesim uses and safeguards the information you provide to us in using Voyesim’s Services. You should read this policy along with the terms and conditions. If you have any questions about our Privacy Policy, you can contact us at support@voyesim.com.

Personal Data that we collect and how we collect it

“Personal Data” means any information that relates to an identified or identifiable individual, and can include information that you provide to us and that we collect about you, such as when you engage with our Services (e.g. device information, IP address).

Application. We will collect information about devices and browsers across our website and application (“Application”) and third-party websites, apps and other online services (“Third-Party”), usage data associated with those devices and browsers and how you have engaged with our Services, including IP address, plug-ins, language used, time spent on Application and Third-Party Sites, pages visited, links clicked, payment methods used, and the pages that led or referred you to Application and Third-Party Sites. See our Cookie Policy here.

Device Identification Data. Data that identifies a device from which (or to which) electronic communications are sent (or received); may include Internet Protocol (IP) address, Media Access Control (MAC) address, International Mobile Equipment Identity (IMEI) number, International Mobile Subscriber Identity (IMSI) number, Serial Number, and Unique Device Identifier (UDID).

Electronic Communications Metadata. Data processed in an electronic communications network for the purposes of transmitting, distributing, or exchanging electronic communications content (but excluding the electronic communications content), includes the data used to trace and identify the source and destination of a communication, data on the location of the device generated in the context of providing electronic communications services (geolocation data), and the date, time, duration, and type of communication. For purposes of clarity, we collect geolocation data upon activation of Services in your destination country, but once activated, we cease collecting geolocation data.

Registration Data. When you purchase Services, you provide us with certain Personal Data, such as your name, email address, and phone number (“Registration Data”). We need this information in order to provide you the Services.

Payment details. We use a third-party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any financial information such as credit card numbers. Rather, all such information is provided directly to our third-party processor, Stripe, whose use of your personal information is governed by Stripe’s privacy policy.

Communication information. We will also collect any information you choose to provide to us, for example, through customer support, chats, contact forms, emails, social media, surveys. When you respond to our emails or surveys, we collect your email address, name, your contact data as well as the contents of your request and any other information you choose to include in the body of your email or responses. If you contact us by phone, we will collect the phone number you use to call us, as well as other information you may provide during the call.